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SHIPPING & RETURNS

Shipping Policy

We only Ship to locations in New Zealand using the Go Sweet Spot courier service.

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Current Shipping rates 

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Small envelope DLE Bag

$5.50

 

Courier Box

$9.50

 

Rural Delivery $5.00 extra (please select this option) as we will contact you to make further payment before shipment 

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  • You will be emailed an order confirmation immediately after placing your order online and payment has been made.

  • All Orders Will Ship the next Buisness working day (Monday - Friday) 

  • You will be emailed a tracking details when your order is sent. Please allow up to 24 hours for tracking to become available through the courier company's tracking online service.

  • Packages are sent on a tracked Fastway non-signature delivery service.

  • International Shipping is currently not available

  • Public Holidays /shipping delays may occur and are out of our control. 

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Returns and Refunds

* All Sales are final no returns will be available due to the nature of the factory sealed product state (Trading card packs & Trading card Boxes).

* If you are not happy with your purchase please send a email to cardnationnz@gmail.com as soon as possible and we will assess any request any authorized returns will incur a $15.00 Admin free.

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Return & Exchange Policy

Returns and Refunds

* All Sales are final no returns will be available due to the nature of the factory sealed product state.

* If you are not happy with your online purchase please send a email to cardnationnz@gmail.com as soon as possible and we will assess any request any unauthorised returns will incur a $15.00 Admin free.

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Damaged Packages

If packages are damaged upon receipt, please DO NOT open the carton and inspect the contents if you suspect damage has been made to the physical items inside. Once an item is open, we cannot accept the return regardless of any damage incurred during transit.  

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If you have received a damaged parcel please contact us with photos of the package, ideally before you move the package from delivery and also providing the different angles of the package. We will advise you on the process from here as we use multiple courier companies through Go Sweet Spot to ensure we can keep our shipping at the lowest cost possible for you. 

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Please email the photos to cardnation.nz@gmail.com or text or call Brigette on 021 280 4656 for assistance.

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